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Standard maintenance tasks for your servers and applications are your responsibility to set up, maintain, secure, and monitor.
Database
Database maintenance tasks such as data backups, log backups and truncation, and other standard maintenance tasks are your responsibility. Softrip has a standard set of recommendations that you may choose to follow here:
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Softrip applications run on Windows Server. Your server instances (VMs) are your responsibility to maintain, secure, and keep up to date with regularly-scheduled patching and updates. In addition, it is your responsibility to apply updates to supporting software such as MS SQL Server and Redis.
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Ensure you have the proper mechanisms and assignments in place for monitoring all aspects of the applications, network resources, and machines that host your on-premise Softrip instance. Standard monitors for available disk space, CPU/RAM usage, and network metrics (e.g. ping etc.) are advised.
To monitor your Softrip applications and their uptime, see the Softrip HealthCheck documentation available here:
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