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Ensure that your application server (hosting the STServerService and STServerWeb applications) can communicate with your Active Directory on the appropriate ports:
LDAP uses TCP
389
LDAPS uses TCP
636
Test that you have the correct settings
Use Softrip's LDAP tester application to check that you have the appropriate settings:
https://wwwdownload.softrip.com/download/stn/LDAPSTester.exe
Softrip Global Settings
This section describes the global Softrip settings to indicate the Active Directory endpoint to use for authentication.
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Log in to your Softrip back-office application (SoftripNext)
Got to "Security - System Settings":
In the System Settings, open the "System Settings - All Settings" screen:
In the "Defaults" screen, create a new Default record using the "+" button on the grid:
Fill in the details for this setting:
DefaultID should be "
LDAPCONNECTIONSTRING
"Description should be "
LDAP Connection String
"Value is your LDAP or LDAPS connection string (including the correct port for LDAP/LDAPS). You should use the connection string that was confirmed to be correct from the LDAPS Tester tool.
For example:LDAP://activedirectory.domain.com:636/DC=domain,DC=com
Save changes
Restart your Softrip middle tier applications for the new setting to take effect
For STServerWeb (SoftripNext), recycle its application pool on your application server's IIS instance
For STServerService (SoftripNet), restart the STServerService Windows service on your application server
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