Required Passenger Fields for Air Bookings

To comply with airline requirements and streamline the booking process, Softrip has created a new Default to allows administrators to specify which additional passenger fields are required when a reservation includes air. This ensures that Passenger Name Records (PNRs) can be created successfully, while keeping the process simple for land-only bookings.

The setting is location in the Security → System Settings → Defaults menu

• Default ID:AIRREQUIREDFIELD

  • Purpose: This setting allows administrators to specify which additional passenger fields (such as gender and birthdate) are required when a reservation includes air.

  • Value: Passenger Field to be required

    • Ex: gender, birthdate

Open

• How It Works:

  • For land-only bookings, only the standard required fields (typically First Name and Last Name) are enforced.

  • For bookings with air, the system combines the standard required fields with those specified in AIRREQUIREDFIELD to determine what must be collected from each passenger.

• Note:
  This configuration is typically a one-time setup but can be adjusted as business needs change

• Land-Only Reservations:
  Only First Name and Last Name are required for each passenger.

• Reservations with Air:
  First Name, Last Name, Date of Birth, and Gender (or other fields as configured) are required for each passenger.

• New Reservations:

  • With Air: All configured fields (e.g., First Name, Last Name, Date of Birth, Gender) are required.

  • Without Air: Only First Name and Last Name are required.

• Option Reservations (not yet confirmed):

  • With Air: Only First Name and Last Name are required at the option stage.

  • Without Air: Only First Name and Last Name are required.

• Converting from Option to Active:

  • With Air: The system will require all configured fields before confirming the reservation.

  • Without Air: Only First Name and Last Name remain required.

• The passenger screen clearly indicates which fields are required based on the type of reservation.

• Agents booking land-only trips are not burdened with unnecessary data entry.

• For air bookings, the system ensures all necessary information is collected to avoid issues with airline reservations.