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In order to run messages in Operations and communicate the rooming list to the suppliers for groups, users are required to set-up the communication timing under "Product Events." To view more details on the communication timing under Product Services, view the services article.
Outlined below is the general workflow when setting up the supplier details, communication timing, and running the messages in Operations.
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Communication Timing FIT vs Groups
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Setting up Product Events
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Example The Wynam Wyndam hotel that is part of the New York tour offers an executive suite room category. Because the Wynam Wyndam Hotel only offers a small number of these suites, they require their tour operator partners to report the names and dates of travel immediately. However, any other room category at that hotel can be reported 60 days prior to departure. |
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Message Type- Users can select either a final, payment reminder, and preliminary message types. The "final" message option will send the full rooming list to the supplier and is typically what is selected and sent when sending a mesage message to the supplier.
Header- Users can customize the header in the product events screen. When sending a rooming list through the messages option in Operations, this header will display on the message that is sent to the supplier.
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