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Welcome to Softrip’s public Knowledge Center! Here you will find useful articles and guides to help you get the most out of your Softrip application.
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Table of Contents
User and Application Guides
- Calendar & Homepage
- Accounting
- Air/Flights
- Groups
- Custom Groups How to Videos
- Group Opportunities
- Group Back Office Overview
- Groups Summary Page
- Groups Documents
- Shop Into Groups Process
- How to create the Group shell
- Shop Services into Group
- Adjust your contracted Rates and Prices
- How to update the Quote Letter Content
- How to send the Quote Letter
- How to set Commission in a Group
- How to Activate an FIT Group for Sale
- How to Import Passengers into a Group
- How to view and download the Statement Letter (Legacy Report)
- Operations
- Product
- Product System Overview
- Supplier Contracts and Details
- Product Header Overview
- Booking Rules Overview
- How to Create a "FIT Package" Product
- How to Create a Tour Series Product
- How to Create a "List" Product
- Transportation
- How to Create a "List" Fees Product for Miscellaneous Items menu option in Reservations
- Foreign Operators
- Departure Dates and Prices
- Pricing Profile
- Passengers Screen
- How to Setup Travel Insurance
- How to process schedule changes for Block Air
- How To Set Up Single Supplements
- Costing
- Price History
- Product Tasks
- Package Daily Itinerary
- Mass Changes
- Product Services
- How to Exclude a Service from the Insurance Premium Calculation in Softrip
- Multi Currencies
- Mass Update Prices
- Projects
- Product Audits
- System Settings
- Security
- View All Users Assigned to a Profile
- Enabling LDAP/LDAPS Authentication Against Active Directory
- Mail Server Settings
- System Settings Overview
- Security: Quick Search Option Speeding up Your Results
- Security Overview
- Users
- Profile vs Profile Checkpoints
- API User Keys
- Two Factor Authentication
- Creating a New City Code in Softrip
- Reservations Branding
- Required Fields for Contacts or Passengers
- My Account Menu
- Security
- CMS
- Marketing
- Workflow Videos
- Getting Started
- Reservations System
- Reservations Services
- Reservations Options
- Reservations Payments
- Reservation Memos
- Reservations History
- Price vs Display Price
- My Account
- MEMO CODES based on Name Setup (Not complete
- Reinstate Canceled Booking
- Permissions for Making Changes to a Reservation
- Overriding Cancel Rules and Non-Refundable Rules for Quote Reservations
- Inclusion Mapping for RatePlanCodes in Softrip
- Labeling Cancelled Services on Your Reservation
- Document Naming: Differentiating Agent and Passenger Copies in the Reservation System
- Internal Notes for Services in Softrip
- Enable Costing Log and Cost Detail
- Live “View Details” for Air Items in Cart
- Required Passenger Fields for Air Bookings
- Force Option Control for Non-Refundable Services
- “More Details” Pop-up in Vacation Builder Shop Results
- Cancellation Terms per Supplier
- Include Price Tax Setting – How Tax Lines Are Displayed in Cart and Reservation Overview
- Enhanced "Send Payment Link" Functionality – Customization and Recipient Flexibility
- Softrip Payments
- Softrip Direct Payment Reservations Next
- Softrip Direct Payment Reservations Net
- Softrip Payments - Integration Overview
- Softrip Payments - Baseline Functionality & Descriptions
- Softrip Payments - Frequently Asked Questions
- Softrip Payments - Underwriting Process and Onboarding Application Requirements
- Softrip Payments - Guide
- Softrip Payments - Portal Guide
- Softrip Payments - How-To Guides
- Braintree - Integration Setup
Softrip API Guides
- SoftripNet (Legacy) API Guide
- Introduction
- API Booking Process
- JSON API Methods
- JSON API CMS and Product Methods
- JSON API CRM Methods
- JSON API - CONTACTSEARCH
- JSON API - CRMREQUESTBROCHURE
- JSON API - CRMSYNCADDCONTACT
- JSON API - CRMSYNCADDCUSTOMER
- JSON API - CRMSYNCADDSUPPLIER
- JSON API - CRMSYNCGETCONTACT
- JSON API - CRMSYNCUPDATECONTACT
- JSON API - CRMSYNCUPDATECUSTOMER
- JSON API - CRMSYNCUPDATESUPPLIER
- JSON API - GETBOOKSOURCES
- JSON API - GETCONTACTINFO
- JSON API - GETTRAVELINGCOMPANIONS
- JSON API - SETBROCHURE
- JSON API Session Methods
- JSON API - Shop/Book/Reservation Methods
- JSON API - BOOK
- JSON API - BOOKINS
- JSON API - BOOKSHP
- JSON API - CANCELRES
- JSON API - GETPRODUCTCITIES
- JSON API - GETRES
- JSON API - GETRESINSOPTIONS
- JSON API - GETRESPAYMENTS
- JSON API - GETRESSHPOPTIONS
- JSON API - MODIFYRES
- JSON API - POSTRESPAYMENT
- JSON API - POSTRESREFPAYMENT
- JSON API - RECORDTRANSACTION
- JSON API - SETALTDOCADDRESS
- JSON API - SETRESASSIGNMENTS
- JSON API - SHOP
- JSON API - UPDATERELATEDRES
- JSON API - GETRESRULE
- JSON API - VALIDATEPROMOTION
- Res Net API Support Cheat Sheet
- SoftripNext API Guide
- Standardizing Service Field Values for Connected Hotel Interfaces
Support
- Technical Guides
- Database Maintenance - Softrip Recommendations
- System Healthchecks
- SQL Server Reporting Services (SSRS) Custom Data Extension Setup
- Advanced SSRS Setup - Wildcard Certificates and TLS 1.2
- Octopus Deployments
- Softrip Platform Infrastructure
- Softrip Platform Infrastructure - Net + Next
- Hardware Recommendations
- Logs and Attachments - Retention and Archiving
- Updating SoftripNext Applications
- Self-Hosted Softrip Instances - Your Responsibilities
- Redis on Windows - Clearing the Redis Database
- Data Archiving Process
- On-Premise Softrip Instances - Shipping Anonymized DB Backups to Softrip
- Dealing with Aggressive Bots and Crawlers
- PCI v4.0 Responsibility Matrix
- InvalidParamLog
- CRM Integration Best Practices
- Custom Domains and SSLs
- Setting Up MS Graph API for Softrip Emails via Office365
- SoftripNext - Supported Browsers
- Troubleshooting Mail Server Settings and Errors
- Softrip Troubleshooting Guide for On-Premise Clients
- Support Policy
- Softrip NET Stand-alone - Setup and Usage
- Softrip Support Help Center
- Rocketlane Intro Video
- Data Retention
- How to Trust Softrip Root CA Certificate for SQL Server TLS
Add-On Features
Release Notes
- 2023
- 2024
- 2024.01 Release Notes
- 2024.02 Release Notes
- 2024.03 Release Notes
- 2024.04 Release Notes
- 2024.05 Release Notes
- 2024.06 Release Notes
- 2024.07 Release Notes
- 2024.08 Release Notes
- 2024.09 Release Notes
- 2024.10 Release Notes
- 2024.11 Release Notes (Sep. 2, 2024)
- 2024.12 Release Notes (Sep. 23, 2024)
- 2024.13 Release Notes (Oct. 14, 2024)
- 2024.14 Release Notes (Nov. 4, 2024)
- 2024.15 Release Notes (Dec. 2, 2024)
- 2025