Operations Overview

One of the primary objectives of Operations in the travel industry is to ensure that booked services are effectively communicated to the relevant parties and that confirmations are obtained for these services. To achieve this goal, Softrip offers two main screens to assist users. The Ops Messaging process in Softrip facilitates communication of services and guest names to vendors, while the Confirm Reservations screen aids in tracking reported services, unreported services, and those requiring follow-up.

To illustrate the workflow, here's a straightforward diagram outlining the process.

The following articles will demonstrate how each module operates to ensure a successful operation, covering processes such as:

How to Report Services to Vendors
How to Confirm Services
How to handle Declined Services
Why is my Service “On Request”?
How to track Services that are “On Request”
How to confirm Services from Block
How to Confirm Service Over Block