Enhancements

Reservations Next

Air Seats and Conf # Removed

We have completely removed the Seats column from the air table within the reservation overview. The reason for this is that the GDS gives this information at time of creating a PNR but it may not be 100% accurate or the passengers may not actually have those seats. They also may have changed seats through the airline’s online system. The only way to get the updated seats is to re-import the PNR. To avoid confusion, we have removed this completely.

The Conf # column has now also been updated to only display if we have an Airline PNR. If there is no Airline PNR/Confirmation associated, this column will be hidden to avoid confusion

Why it’s important:

This is important to avoid confusion of both internal and external users around the air services and what is correct or not. Travel Documents does pull the live GDS information and will display all of this information correctly.

Who it affects:

• Reservations Next users

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Advisory / Errata Messages in Vacation Builder

We now support the display of important supplier-specific errata messages directly within the shopping results of vacation builder. These messages, defined under the INV-ADVISORY rule in Softrip, will appear below the supplier name when applicable filters are met and the rule is marked as "Show On Web."

The only current filters supported are below:

• Supplier ID

• Product Code

• Brand ID

• Relevant date ranges

• Show on Web

Why it’s important:

This enhancement ensures that travelers and internal users are informed earlier in the booking process about critical information related to suppliers or products. By surfacing these advisory messages in the shopping results, users gain greater transparency and can make more informed booking decisions, reducing the risk of misunderstandings or post-booking issues.

Who it affects:

• Reservations Next users

How to Set Up:

This can be set up in the Product → Booking Rules screen. These can be loaded under the RuleArea of INV-ADVISORY using the above mentioned filters.

This text will support HTML formatting in order to allow you to display as needed. This will also display on the cart and documents (based on the show on web/show on doc filters).

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Update Service Description for SynXis Hotels

Softrip can now configure the system to display room category names using the shorter and more user-friendly RoomDescription.Name field instead of the longer AdditionalDetail.ShortDescription. This change applies only when shopping through the SynXis interface and is controlled via a new setting.

Why it’s important:

This update improves clarity and usability by presenting cleaner, more concise room names to both customers and internal staff. By allowing customers to switch between name sources through a setting, the solution remains flexible and adaptable to different interface needs—ensuring a better user experience without impacting system-wide behavior by default.

Who it affects:

• Reservations Net or Next users using SynXis

Supplier Promotion Selection

Softrip has enhanced the Vacation Builder shop experience by introducing a new feature that allows users to view and select from multiple valid supplier promotions for hotel services during the booking process. When shopping for vacation packages, if a hotel room has more than one applicable promotion, users will now see a “View Additional Rates” link. Clicking this link will trigger a real-time pricing engine request to display all valid rate options available for that service, including promotions that impact cost as well as those that add non-price value (such as complimentary extras). The additional rates will appear in a section styled consistently with the current pricing template, and users can toggle this view open or closed for each room category.

Visually, hotel search results have also been updated: a line break now separates each unique room category (Service ID), making it easier to distinguish between rate and promotion options. When a user selects a promotion and proceeds to booking, the system will ensure the correct promotion is associated with the reservation and that all relevant pricing codes and value-added promotions (VADD) are correctly applied in the cart.

Why it’s important:

This feature provides greater flexibility and transparency to both travel agents and end-users when selecting accommodations. For operators—particularly those in regions like the Caribbean where hotels often offer multiple concurrent promotions—this functionality empowers them to tailor bookings based on guest preferences, budget, or desired add-ons. By surfacing all eligible promotional options directly in the shopping experience, Softrip enhances its value as a selling tool and helps boost conversion rates by ensuring travelers have access to the full breadth of available deals.

Who it affects:

• Reservations Next operators using Supplier Promotions

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Canadian Tax / GST

Softrip has implemented enhanced support for Canadian Goods and Services Tax (GST) across its system to ensure full compliance with Canadian tax regulations. These updates allow travel operators to calculate, apply, and report GST accurately on both the cost and commission components of travel services and packages.

With this release, the system now fully supports:

• Destination-specific GST rates within Pricing Profiles, allowing for accurate GST calculation across provinces.

• GST on Commission configuration, enabling the system to calculate tax on the commission value of each service.

• Automatic GST cost calculations when no supplier-specific GST is provided, reducing data entry and improving flexibility.

• Tax-inclusive GST calculations, which now factor in additional local taxes (e.g., state/provincial taxes) when determining GST amounts.

Display enhancements have also been made to improve visibility and transparency for users and customers:

• The cart header now includes a new Total GST field, and the label “VAT on Comm” has been updated to “GST on Comm.”

• On customer documents, the Reservation Breakdown section now includes separate rows for Total (excl. GST), GST, and Grand Total, while the Commission Summary section displays GST on Commission and a Total Commission line.

• GST calculations and amounts are reflected in all relevant reservation displays, ensuring accurate totals throughout the shopping, booking, and documentation process.

Why it’s important:

Accurate calculation and reporting of GST are critical for Canadian tour operators and agencies to comply with federal tax law. By fully integrating GST logic into pricing, cost, commission, and documentation workflows, Softrip empowers its users to meet legal obligations without manual intervention or complex workarounds. These enhancements streamline the tax setup process, reduce risk of miscalculation, and ensure customers and suppliers alike are charged and informed correctly. This also builds trust, supports audit readiness, and enhances operational efficiency for businesses operating in or selling Canadian travel services.

Who it affects:

• Reservations Next operators selling in Canada

How to set up:

Configure Pricing Profiles

1. GST Percentage (GST Per):

   1. Set the GST Per field in the Pricing Profile.

   2. This field controls the GST rate by destination, allowing for province-specific tax rates.

   3. For packages spanning multiple provinces, use the highest applicable GST rate.

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2. GST on Commission (GST On Comm):

   1. Set the GST On Comm field in the Pricing Profile to define how much GST to charge on the commission.

   2. Typically, this matches the main GST Per, but it can differ.

   3. The system will calculate GST on commission per service at booking time.

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3. Cost GST Auto-Calculation:

   1. If Cost GST is not provided by Supplier Rates, the system will calculate it using:

      1. (BaseCost + BaseCostTax) × GST Percentage

4. Price GST Auto-Calculation:

   1. The GST for pricing is calculated as:

      1. (BasePrice + BasePriceTax) × GST Percentage

Customer Setup

• On the customer profile, set the Customer GST Per flag to “Y”.

  • This enables GST calculation when the customer books a service in a GST-applicable destination.

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Display

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Documents

Travel Document Voucher Updates

Enhancements have been made to the Next version of travel documents and vouchers to improve clarity, usability, and reduce duplication. Key updates include suppressing voucher notes from the day-by-day itinerary when appropriate, and improving formatting and display of information on vouchers.

This includes hiding certain labels if the information is not available to avoid confusion, as well as moving the Voucher Notes to be beneath all of the information/data so that all relevant service information comes first.

Why it’s important:

These changes streamline the presentation of travel documents, making them clearer and more functional for each tour operator’s needs. By controlling where voucher notes appear and refining the layout (such as repositioning contact details, enhancing readability, and removing empty fields), the documents become easier for suppliers and passengers to use—ultimately supporting smoother travel experiences and internal processing.

Who it affects:

• Anyone using the Next version of Travel Documents

How to set up:

• A new voucher type can be added to the system called “Customer Voucher Only”

• This has a value of “CV”

• If this is selected, the voucher notes will not display on the day by day itinerary and instead will only display on the voucher itself

• If the normal Customer type is selected, voucher notes will display on both the day by day itinerary AND vouchers

• If no voucher type is selected, the voucher notes will only display on the day by day itinerary

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GDS Connection on Travel Documents

The Travel Documents in Next are now connected to the GDS to pull the live air information when displaying on the travel documents. If a live PNR is loaded on a reservation, the system will go out to the GDS upon rendering of the travel documents and will pull the most up to date flight information. This information will then be used on the travel documents in the day by day itinerary section where the flight legs are displayed.

Why it’s important:

This is important to be sure the information the passengers are receiving is accurate and up to date. This will help avoid confusion as well as allow passengers to catch any issues with their flights as early as possible.

Who it affects:

• Anyone using the Next version of Travel Documents

Reservation Details on Documents Changes

Enhancements to the Next documents have improved the presentation and consistency for passengers. Updates include added financial detail fields, improved formatting, and standardized terminology in the Reservation Breakdown and Commission Summary sections—changes that will also apply to other documents using these sections.

Specifics of these changes are outlined below:

• Add a Deposit Amount

  • This will display with the Final Payment Date

  • This will display on both Reservation Quote and Invoice if Received = 0

• Add a Deposit Due Date

  • This will display with the Final Payment Date

  • This will display on both Reservation Quote and Invoice if Received = 0

• Add Terms and Conditions section

  • This will pull the INV-TERMS rule like on the Invoice

• Amounts

  • All amounts will be right-justified to be consistent with normal currency amount displays

• Terminology

  • Softrip will update the terminology to match in documents and reservation system to be consistent

  • Breakdown

    • Due

      • Changes to Gross Due

  • Commission Summary

    • Balance

      • Changes to Gross Due

    • Balance by Agency

      • Changes to Net Due

Why it’s important:

These improvements provide passengers with a clearer and more professional quote experience by including essential payment details such as deposit amounts and due dates, as well as clear terms and conditions. Consistent formatting and updated terminology ensure alignment across documents and the reservation system, reducing confusion and supporting a more polished customer communication process.

Who it affects:

• Anyone using the Next version of documents

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Group Quote Letter Pricing Table

Enhancements have been made to the Group Quote Letter to support displaying pricing for all plans and passenger masks configured within a group. This includes grouping pricing tables by plan, showing all available occupancy types, and enabling customized column headers and order.

If there is only 1 plan in the group, no plan name will display in the pricing table as that matches the Group Name most times and is redundant information. If > 1 plan exists, there will be a pricing table for each plan, with the plan name displaying above the pricing table.

Why it’s important:

These updates provide operators with a more flexible and informative Group Quote Letter, making it easier to present all pricing options clearly to group leaders and clients. By supporting multiple plans, detailed occupancy-based pricing, and child-specific rates, the quote becomes more comprehensive and tailored—helping improve communication and increase booking clarity for complex group travel arrangements.

Who it affects:

• Anyone using the Next version of Group Quote Letter

How to set up:

To configure the column header names displayed in the quote letter:

• Use System Codes in the settings

  • Code Group = GROUPPRICEHEADER

  • Code = [Mask]

    • Example: A

  • Description = [Column Header Text]

    • Example: Single

• If there is no CodeGroup entered for the given mask, Softrip will just display the mask as-is

To configure the column order to display in the quote letter:

• This will be held in the Defaults area within the system settings area

  • Default ID = GROUPQUOTECOLUMNORDER

  • Default Text = [Comma-separated list of masks in order]

    • Example: A,AAA,AA will display Single, Triple, Double in that order on the table

• If this setting does not exist, the order of columns will be determined based on the order the pricing returns from the system

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Resolved

Documents

• Fixed issue with page breaks and logos randomly displaying in the middle of a page

Groups

• Fixed issue where entering a divisible service’s cost was not allowing to enter the full cost, requiring the user to manually calculate the per person cost

Operations

• Fixed issue with Confirm Reservations not returning results in certain cases.

  • NOTE: This was fixed by adding more validation and requiring at least a service type filter to be entered in order to search

Product

• Fixed issue with packages not calculating package pricing correctly when HotelBeds hotels were included

Reservations Next

• Fixed multiple issues with Supplier Promotions

  • Free Nights will be applied correctly if combining a VADD and a non-VADD promotion

  • When multiple promotions are applied, they will now display correctly on the reservation overview

• Fixed issue with Contact not being auto-set on a new reservation when logged in as an external user

• Vacation Builder will now display Supplier Promotion descriptions with HTML formatting

• Shopping Connected Hotels will now respect the MarkupTax setting on Pricing Profiles to determine if it should markup the tax or not

• Added support for Remark items to be included in vacation builder shop results, allowing you to put specific comments against a hotel or other service

• Fixed issue with the Transfer Details action menu item still being visible in mobile view even though the settings were turned off

• Resolved issue in payment process where external users were receiving an error trying to use the “Other Cardholder” option

• Updated vacation builder process to correctly shop/book optional services if there are different prices for days of the week so that the correct price books in to the cart