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How to Import Passengers into a Group

How to Import Passengers into a Group

1 - Make sure the template for the Import Passenger excel fill is filled out.

  • Res Grouping: The same number values determined who is travelling with whom. Ex: 1 and 1 is booking as 2 adults in a Reservation. If it is a single value such as 2 per below, they are single room in reservation. If it is where 3 pax have the same value as per below, they are in a triple room.

  • Gender: M for Male, F for Femal, X for Gender Neutral.

  • Pax Type: A for Adult, C for Child

  • Insurance: N for declined INS, Y for accept insurance (note if you offer more than 1 INS, you may run into an issue

  • Plan (Room Category): This is only for you to know and log to know which room category the guest are in. (see step 6)

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2 - From the Groups Summary page, go to Operations → Import and Manage Passengers

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3 - Click on “Import Passengers”

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4 - Click on “Import File” → Select the file → Open

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5 - Click on Preview and your list of passengers from the file will display similar to below

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6 - IF you have multiple room types on your list, select the Room category and select those passengers that are booked in that room category and Import.

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Once that process is finalized, select the next set of passengers and select the room category (plan) and start the process again.

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6.1 - Click on Import Passenger to initiate the Import Process

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7 - Once the Process is complete, you will receive a notification indicating the process is complete. The Child reservation numbers will be displayed on the bottom grid. Click CLOSEIF

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8 - If you wish to see the results also in the groups Summary page, click on the hyperlink for the group number

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