Disputes
- Betsy Harbison
PLEASE NOTE THAT SOFTRIP PAYMENTS IS A ONE-WAY INTEGRATION. ANY TRANSACTIONS INITIATED IN THE SOFTRIP PLATFORM WILL BE AUTOMATICALLY REFLECTED IN THE BACK-END SOFTRIP PAYMENTS PORTAL. ANY TRANSACTIONS INITIATED IN THE BACK-END PAYMENTS PORTAL WILL NEED TO BE MANUALLY ADJUSTED WITHIN THE SOFTRIP PLATFORM.
The Disputes page shows information about chargebacks or other disputes that have occurred following your transactions. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information.
Navigate to the Disputes page by clicking Disputes under Payments in the left-hand navigation panel.
Partial view of the Disputes page showing the Disputes Table.
Disputes Features
Disputes History Table
Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:
Disputes Table Column Name | Description |
|---|---|
Type | The type of chargeback or other dispute. |
Reason | The reason the payment was disputed. |
Dispute Amount | The dollar amount of the disputed payment. |
Payment Method | The credit card brand and the last four digits of the card number. |
Cardholder Name | The name on the credit card. |
Company | The merchant company name associated with the disputed charge. |
Reply By | The deadline for submitting a dispute response. |
Status | The status of the dispute: Open or closed. |
Arrow Icon | Click on the grey triangle in any row to view additional details for a specific dispute, or click on the grey triangle in the table header to view additional details for all entries. |
Dispute Table Actions
The Dispute table supports the following actions:
Access the Dispute Details page by clicking any information on an individual dispute row.
Load additional transactions to your Disputes History Table by clicking SHOW MORE RESULTS at the bottom of the table.
Download Dispute Information Files
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:
Dispute Information File Column Name | Description |
|---|---|
Merchant | The name of the merchant associated with the disputed charge. |
Merchant ID | The identification number associated with the merchant. |
DBA- Statement Descriptor | The text associated with a payment on the customer’s credit card. |
Reason | The issue cited by the customer for initiating the dispute. |
TXN Amount | The transaction amount of the disputed charge. |
TXN Date | The date that the transaction was charged. |
Last 4 | The last four digits of the credit card. |
Reply By | The deadline to reply to the dispute. |
Dispute Amount | The amount of money disputed. |
Dispute Date | The date that the dispute was initiated by the customer. |
Customer | The name of the customer. |
Disputes Table Customization
You can customize your view using the options found at the top of the table.
Filter Your Table by Open, Closed, Won or Lost
View a single category of dispute by choosing one of the four buttons at the top left in the table: OPEN, CLOSED, WON, or LOST. The table will repopulate to show only disputes of the category selected.