Payment Returns
- Betsy Harbison
PLEASE NOTE THAT SOFTRIP PAYMENTS IS A ONE-WAY INTEGRATION. ANY TRANSACTIONS INITIATED IN THE SOFTRIP PLATFORM WILL BE AUTOMATICALLY REFLECTED IN THE BACK-END SOFTRIP PAYMENTS PORTAL. ANY TRANSACTIONS INITIATED IN THE BACK-END PAYMENTS PORTAL WILL NEED TO BE MANUALLY ADJUSTED WITHIN THE SOFTRIP PLATFORM.
The Payment Returns page shows information about payments returned from your customers.
Navigate to the Payment Returns page by clicking Payment Returns under Payments in the left-hand navigation bar.
Partial view of the Payment Returns page showing the Payment Returns Table.
Payment Returns Features
Payment Returns Table
Locate individual returned payments in the main table on the Payment page. Individual payments are listed by row. The default view includes the following columns:
Payment Returns Table Column Name | Description |
|---|---|
Name | The name of the customer. |
TXN ID | The unique identifier for the transaction. |
Merchant | The name of the merchant that processed the return. |
Account | The merchant account identification number. |
Amount | The dollar amount associated with the returned payment. |
Created | The date that the return payment was created. |
Return Code | The reason for the returned payment. |
Payment Return Table Actions
The Payment Return table supports the following actions:
Access the Transaction Details page by clicking any information in an individual payment row.
Load additional payments to your Payment Returns Table by clicking SHOW MORE RESULTS at the bottom of the table.
Payment Returns Table Customization Options
You can customize your view using the options found at the top of the table.
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