Foreign Operators
- Oz Akman
Foreign Operators Overview
Foreign Operator Service types are available in the Services screen in product. Typically, the foreign operator service type will be associated to a DMC supplier.
Companies will want to create a Foreign Operator service and add it to their packges in product when there is a need to add costs to the DMC, reconcile payments with the DMC in the Accounting application, and report the passenger names/rooming lists to the DMC.
The contact details used to report rooming lists and passenger names can be stored under the DMC supplier. Then, users will want to setup the Product Events in the Package against the FOR service once the Package is created and the Package is associated to a Tour.
If a package is associated to a Tour, then users will need to create their own tour ID's under the Codes in the System Settings screen under the Security subsystem.
If a package is not associate to a tour, then the communication timing associated to the services will drive the results in Operation Messages.
Contact Details in Suppliers
Product Events in the Package
Communication Timing in Supplier Services
Creating a Foreign Operator Package
In order to create a package that is purchased through a Foreign Operator, users will first want to create the Foreign Operator as a supplier in the Product application.
Note: The contact details that are added to the Foreign Operator should be the contact information for the individual that will be receiving the rooming list and passenger names.
If the above scenario is applicable, the overall steps will be followed when setting up these details in the Product application.
1 - Create the DMC as a suppler in the "Suppliers" screen in Product
2 - Create a FOR service type associated to that DMC
Example
If a foreign Operator is providing multiple services, then create all services being offered under that FOR Operator Supplier and label the Service ID's accordingly.
Example: If purchasing multiple tours from the one FOR operator, then each tour will be a unique service ID
Service ID: 8DayNewYork
Service ID: 10DayGreece
Transfer and Sightseeing services can be added under the FOR Operator Supplier as well.
3 - Create the package in Product by first creating a Product Header
4 -Add the FOR service into the Product
Note: Both the FOR and PKG services must be present in the Product.
5 - Update your pricing profile (mark up value).
Note: This mark-up value will be applied to your costs entered against your services to give a total price.
6 - Access your departure dates and prices
7 - Select the plus sign to add the departure date, dates, or date range of the tour
8 - Either calculate land costs (if costs exist in supplier rates) or add prices to the price column
Calculate Costs
Mass Update Price
9. Update the Product Events to trigger reporting through Operations Messages if the package is a part of a tour.
Users can display the suppliers and services that are included in the product without adding costs to the suppliers and services.
Example 1: The suppliers and services must be added to product without a price associated to it IF you are holding the costs against the FOR operator.
Example 2: Update the daily itinerary with the details, hotels, etc of the tour. This will display on the package landing page when the tour is selected and will also show in the results in reservations.
Users can include the same suppliers and services in their FIT shop as they do in their packages. Users will do the following:
Add the Supplier to the Suppliers screen
Add Services (in the services screen) with a cost (in the rates scree) that will be added to a list
Add another set of services without a cost that will be added to the package
Example
Supplier: Hotel Vernon
Service 1 (included in a vacation builder/FIT shop): STD-EP-V (V to denote vacation builder)
Service 2 (included in package): STD-EP-P (P to denote package)
Service 1 would have a rate/cost associated to it added in the rates screen
Service 2 would not have a rate/cost associated to it
Note: The FOR service type should be included at all times in all packages if the package is purchased through a DMC.