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Requests for new or improved modules or features within the Platform (“Feature Requests”) may be submitted in the Softrip Customer Portal by selecting “request a new feature.” These requests will be evaluated by Softrip’s product team according to its work intake process. Feature Requests may be considered “Billable” or Nonbillable”.
Billable Feature Requests - Clients will be sent an initial “Scoping” to approve followed by a “Programming Request” with the plan cost for the feature.
Terms and Conditions for Program Request Invoices: Upon signature by you and submission to Softrip this Programing Request shall become binding. Upon signature you agree to assign a qualified employee to test the functionality developed, and as defined, in this Programming Request. Softrip will notify you upon completion and delivery of the defined functionality. Upon receipt of notification you will have seven (7) business days to complete testing and to provide test results to Softrip. If testing is not complete within seven (7) business days of receipt of notification Softrip reserves all rights to finalize and close this Programming Request and to invoice for the full amount. Additionally, if this Programming Request requires Softrip to transfer data to any third-party identified by you, you and the third-party acknowledge and assume all responsibility and liability associated with the proper security and protection of the transferred data. Signatory below represents that it has been duly authorized to execute this Programming Request as a binding legal commitment on behalf of its respective company.
Submitting a Support Question
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