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Billable Feature Requests - Clients will be sent an initial “Scoping” to approve followed by a “Programming Request” with the plan cost for the feature.
Terms and Conditions for Program Request Invoices:
Upon signature by you and submission to Softrip this Programing Request shall become binding.
Upon signature you agree to assign a qualified employee to test the functionality developed, and as defined, in this Programming Request.
Softrip will notify you upon completion and delivery of the defined functionality. Upon receipt of notification you will have seven (7) business days to complete testing and to provide test results to Softrip.
If testing is not complete within seven (7) business days of receipt of notification Softrip reserves all rights to finalize and close this Programming Request and to invoice for the full amount.
If testing fails and is reported to Softrip in the initial seven (7) business days, Softrip will delay billing until the work has been re-released to test, upon which a new 7-day testing window begins.
Additionally, if this Programming Request requires Softrip to transfer data to any third-party identified by you, you and the third-party acknowledge and assume all responsibility and liability associated with the proper security and protection of the transferred data
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Submitting a Support Question
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