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PLEASE NOTE THAT SOFTRIP PAYMENTS IS A ONE-WAY INTEGRATION. ANY TRANSACTIONS INITIATED IN THE SOFTRIP PLATFORM WILL BE AUTOMATICALLY REFLECTED IN THE BACK-END SOFTRIP PAYMENTS PORTAL. ANY TRANSACTIONS INITIATED IN THE BACK-END PAYMENTS PORTAL WILL NEED TO BE MANUALLY ADJUSTED WITHIN THE SOFTRIP PLATFORM. |
The Customer Transaction Details page contains information about a specific transaction made by your customer and allows you to perform actions including generating receipts or issuing a refund.
Navigate to the Customer Transaction Details page by following the steps below:
Step 1: Click Customers in the Payments category in the left-hand navigation panel.
Step 2: Scroll down to the Customers table and click on any information in a row to open the Customer Profile page.
Step 3: Click the Transactions Tab in the lower left portion of the page, and then click on any information in a row of the Transactions Table to open the Customer Transaction Details page.
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Generate and save a transaction receipt by clicking RECEIPT to open the Transaction Receipt page.
Customer Details Box
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If a dispute is associated with the transaction, information about the dispute will be displayed in the Disputes tab. For more information about disputes, see the Disputes page.
Related Transactions Tab
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View additional information about any transaction in the Related Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.
Customer Transactions Box
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View additional information about any transaction in the Customer Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.