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Scenario #1 Mr. Softrip is a supervisor and while he is working within the operations screen, one of his employees contacts him to advise that he has received a complaint from one of their passengers that there have been a lot of issues on a particular reservation. Upon further conversations, he discovers that there has been a lot of modifications done to the record, and it doesn't look like the hotel has been confirming these changes. By logging into the history screen, Mr. Softrip will be able to quickly analyze the revisions and correspondences from one screen and assess how he can move forward. |
Accessing the Data
When accessing the history information, users have the opportunity to search by supplier ID, reservation number, tour code, custom group, or project ID. To successfully access this data, users can either perform a quick search in the search fields, expand the search box, or manually enter the details.
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In order to keep track of the history of all of t1hese revisions and messages, users can view the history screen and access all of this information in one location.
Reviewing the Data
Once a search is conducted, the application will open the navigation view.
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Note: These messages need to be stored against the reservation while users are processing confirmations number the "confirm reservations" screen. For more information, view the Confirm Reservations article. |
Tour Reports
If the Reservation includes Tour Services, then tour reports will display all of the communication sent to the Supplier. Users will also have the opportunity to reply and resend emails when viewing these messages.
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