Travel Insurance Overview

Softrip allows companies to offer Travel Insurance as part of the booking process.  Insurance is created as a Service & Product and the options are offered at the passenger step of the booking process.

Product Setup

1. Suppliers

   • Go to Product-->Suppliers and Create a Supplier ID for the Insurance provider.

   • Also, have a generic Supplier ID to use for declined Insurance.  It will be an option but should not be associated with the provider.

2. Services - Insurance Products can be calculated using several options:

   1. Per Person Price Range - create a Service ID for each range offered by the Suppliers.

      1. Supplier Service

         • Supplier ID = Provider

         • Service ID = INS[From-To].   The From-To should represent the dollar amounts when the premium changes.  Ex:

           • INS0-500 - if per-person price is between 0-500

           • INS500-1000 - if the per-person price is between 500-1000

         • Designator - Adult or Child or Passenger if it applies to all passengers.

         • Mask = A or C (only if child rates are different than adults)

      2. Supplier Rates

         • Cost = Premium Amount - any Commission you would receive on INS Sales.

         • Price - Premium Amount - this is one of the few cases Softrip recommends to use the Price fields on Supplier Rates.  There is no need for a markup to take place usually.

      3. Also, create an INS service for Declined Insurance

         • Supplier ID = generic

         • ServiceID = INSDECLINED

         • Description = Insurance Declined (or however you'd like it worded).

         • Create a Supplier Rate record with all 0.00 for cost & price.

   2. Percentage Based Premiums - TBD

3. Product

   • Go to Product-->Products and Create a Product Code for INSURANCE as Product Type = LIST

   • Add the Insurance Services just created to the new Product Code

     • Ensure that each Service is part of its own plan.

     • Use the up/down arrows if you want the Declined Insurance to appear before the Insurance Option.  Reservations will show the correct insurance service and the declined service as an option for the customer.

   • Create a Pricing Profile with Markup = 1 because the system requires, even if the price is set in Supplier Rates.

   • Set the Insurance Product Status = Active

4. Add the Product to System Settings

   • Go to Security-->System Settings and select System Rules-->Insurance.

   • For the Insurance Setting, add the Product Code of the insurance product created.  This setting lets the system know which Product Code to use for Insurance.  It's often the case when insurance providers are changing that you will create a new Product code for Insurance and change the setting here for the system to use on new reservations.

   • Insurance Link - this setting allows you to enter a 3rd party URL that will be displayed in Reservations so the Customer to view information about the insurance offering.

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Reservations

Once the Services, Product, and Insurance setting is in place, Insurance options will be returned in Reservations-->Passengers.  Once insurance is returned, the options become a required step in the booking process.

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This article provides details on how to setup Travel Insurance Product based on Pricing.

Build your Travel Insurance Services

Create your Supplier for the Travel Insurance Company

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Create your Services for the Travel Insurance

When creating your services, must have Service type = INS. Must follow Service ID format when setting up your Service IDs. To see different type of

• Create a Service where Service ID = INSDEC and Service Description = Travel Insurance Declined. Creating this service will give your passengers to opt out of the booking Travel Insurance with your company.

• Create Services with Service ID format = INS[From Price]-[To Price]

  • Example: INS0-500 = If per person price falls between $0-$500, this specific service will be offered. Build multiple of these services falling within the appropriate price ranges.

    • Tip: Recommend that this is also indicated on the Service Description “Travel Insurance for between $0 - $500” to indicate to passengers which bracket they call under. If you wish to provide a voucher for the Travel Insurance service, change the Voucher Type = Customer and add Voucher notes for instruction details.

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Create your Rates for the Travel Insurance

Enter in the Cost of the Travel Insurance and the Price of the Trave Insurance to be able to charge your passengers the correct amount.

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Build your List Product

Product Header

Once you complete the building of your services build your List Product. (Product Type = List)

Tips:

• Make the Product Name generic.

• Market code = DEFAULT

• Departure Dates from to be large date range.

• Status = Active

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Add Services created to your list product

Steps:

• Click + to add new Service.

• Search for Service Type INS to find the Insurance Services Created.

• Select and Add the Services you wish to add to the Product.

• Select and Confirm the Services you wish to confirm to add to the product.

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  • Click Yes

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  • Click Yes

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  • Click Save All

Build your booking Rule

Create a Booking Rule to enable the Insurance Services to be sellable

Steps:

• From the Product Menu go to Booking Rules

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  • Click + to create a new Rule.

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  • Rule Area = INSURANCE

  • Rule Text = INSURANCE (Insurance Product Code)

  • Rule Type = Display

  • Description - Insurance Product

  • Save

Different Type of Travel Insurance based on Different Pricing Structures.

Supported Travel Insurance Pricing Calculations by Softrip - Knowledge Base - Confluence (atlassian.net)

Softrip Supports selling Travel Insurance to meet the customer needs to be based on Percentage, Pricing, Age, or combination of the two.

If your business needs to build these services here is a list of the ServiceID formatting must be followed:

Based on Percentage:

Softrip has the ability to calculate the Travel Insurance based on Percentage of per person pricing.

Service ID Format: INSPCT[Percent]

Based on Pricing:

Insurance is calculated based on the which bracket of pricing.

Service ID Format: INS[From Price]-[To Price]

Based on Passenger Age:

Insurance calculated based on the age of the passenger.

Service ID Format: INSA[From Age]-[To Age]

Based on Price and Passenger Age:

Insurance calculated based on price per person and age.

Service ID Format: INS:P[From Price]-[To Price]A:[From Age]-[To Age]

Based on Percentage and Passenger Age:

Insurance calculated based on price per person and age.

Service ID Format: INSPCT[Percent]A:[From Age]-[To Age]

Based on Location of passenger

Insurance is calculated based on where the passenger resides within the United States. For these types of cases, there needs to be two or more separate INSURANCE Products and two or more Booking Rules for Insurance.

Product Code: INSURRANCE Booking Rule INSURANCE Where Rule Text = INSURANCE

Product Code: INSURRANCE-CALIFORNIA Booking Rule INSURANCE Where Rule Text = INSURANCE-CALIFORNIA with the relevant Insurance Services and Apply under Destination Filters, enter the State(s) the Insurance policy applies to.

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