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Note: Prior to adding additional services to the list, contact Softrip to ensure users are utilizing all services to their full capability. |
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Definition of Service Types
Air
Service type pulled from the code list. Users will not be building air segments under supplier services. The service type "air" only exists to assign to air segments when air is booked.
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Softrip requires that certain services follow a specific format. Included below is a list of formats that users will need to follow when entering the service ID’s or the service masks.
Insurance
The following format needs to be followed under the “service ID” for insurance.
The below example is valid for an overall per person rate. This is regardless of adults or children. This is the standard form used when loading insurance and offering different insurance tiers based on the pricing of the booking.
Format:
INS0-500
Description:
Insurance rate/tier will be applied if the per person rates falls within $0-$500
Format:
INS501-999
Description:
Insurance rate/tier will be applied if the per person rates falls within $501-$999
Format:
INS999-1499
Description:
Insurance rate/tier will be applied if the per person rates falls within $1,000-$1,499
The below example is valid for an overall per person rate. This takes into account the ages of the passengers. This also requires additional set-up in Softrip.
Format:
INS:P0-1000:A0-12
Description:
IInsurance rate/tier will be applied if the per person rates falls within $0-$1,000 and the passenger age is between 0-12
Format:
INS:P0-1000:A13-999
Description:
Insurance rate/tier will be applied if the per person rates falls within $0-$1,000 and the passenger age is between 13-999
Example of insurance services:
The following format needs to be followed under for the masks and desigs.
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Note: The per person rates are always calculated as the total price of the reservations divided by the number of passengers (adults and children) on the reservation. |
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If your company would like to sell Travel Insurance through Softrip, please refer to the following two articles and follow these steps.
How to Setup Travel Insurance - Knowledge Base - Confluence (atlassian.net)
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Creating new fields |
There are variety of different fields available when creating services. The below details the options available for users and outlines the potential use cases for the data fields.
Defining the fields
Masks, Desigs, and Inventory
Users are required to enter three key components in the supplier services screen. These are the “desigs”, “masks”, and noting Y/N under “Inventory (inv)”.
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Note: The different default desigs will change based on the service type selected from the dropdown. The below two examples display the difference desigs for a car rental service type and a hotel room. |
Service ID
Similar to the Supplier ID field, each service requires a service ID. Aside from transfers and insurance, users have the flexibility of creating their own unique service ID’s.
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Example: Service ID: STD-EP Service ID: MAD-BCN Service ID: IT-PCAR |
From and To Dates
The from and to dates control the length of time the service will be available to sell. This date can vary depending on the service being offered. For example, if there is particular supplier and service where a contract is consistently signed year over year, users can expand the from and to dates.
Destination/To Destination
The destination fields identify the location where the service is provided. This list is pulled from product city codes. For example, if the Harry’s Hotel is located in Las Vegas Nevada, then the destination will be LAS.
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The below is an example of a rail service that would be picked up up in London and will stop in Edinburgh.
Description
Users can enter a description of the service under the “description” field. Similar to the suppliers, this information will appear in the reservation system.
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Example: Service X is a standard room category located on the lower level of Hotel Y. A notification has been sent by Hotel Y that for the next nine (9) months, there will be renovations taking place in the lobby. Users can add this information on the room description under supplier services and select “apply” to mass update the existing reservations. |
Voucher Notes
Users can enter details of the service under the “voucher” notes which will appear on the supplier vouchers/documents. To verify this information, users can select the TravelDoc Voucher Report.
Voucher Type
Users have the option of setting the voucher type to either “C” for “customer” or “S” for suppliers. If the voucher type is set to “C”, then users will see the service and information on their vouchers. If the voucher type is set to “S” it will be hidden from the vouchers.
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Note: Additional development is required if users would like to run a Supplier Voucher Report. Contact Softrip for more details. |
Itinerary (Itin.) Description
Out of the box, this field is only used for “Custom Products”. Services that are part of custom products are copied from existing services. This provides users with the flexibility of modifying the copied (custom) services without effecting the original services.
If information is added to the itin. Description, it will be displayed on the confirmation letter which can be accessed in the report viewer.
Block
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Types
The Block Type is tied to the inventory of that particular service type and controls how the service is sold.
Block
Once the inventory is depleted, users cannot request additional space through the reservation site.
Freesale
No cap on the amount sold on the service. Optional tours and transfers are examples of services that would be set to “freesale.”
Partial Block
Once the inventory is depleted, either for the entire duration or for specific nights during the duration, users can request additional space through the reservation site. Additional space will be on request only.
On Request
Services will be on request at all times.
Blank
Leave the block type blank for any services that do not have an inventory tied to it and do not require a confirmation from the supplier.
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Block Code
If inventory will be assigned to the particular service, then a block code must be created. Once a block code is created, users can control the inventory in the Operations subsystem.
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The above is an example of the block code entered into the supplier services screen and the block code field in the operations inventory screen. See the Operations Inventory article to learn more.
Status
Users have the option to select five different statuses. These status types are for internal use only and are designed to allow the staff to communicate their loading progress internally. These statuses are checked, closed, custom, loading, and pending.
Currency
Under product exchange rates, users have the option to enter in the exchange rates for different currencies. This is a manual process and must be maintained by the internal user. This option supports the ability to purchase, sell, and pay in multi-currencies.
Communication Timing (Comm. Timing)
Setting the communication timing under the supplier services allows users to automate the communication process between the customers and the suppliers. This option triggers a message that appears under Operation -> Communication.
Deposit Received
Once a deposit is made on a reservation, the service will be queued to be reported in Operations.
Payment in Full
Once there is no money due on a reservation, the service will be queued to be reported in Operations.
Report Immediately
As soon as a reservation is made with the particular service, the service will be queued to be reported in Operations.
Other
Either no communication is required, the service will be reported manually by pulling reports, or the service will be reported by using product events.
Release Date
The service is queued to be reported via the release date that is set in the inventory in operations.
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Note: For custom groups and packages, users must set up “product events” in order to automate communications to the suppliers |
Pricing Filters
Users have the ability to choose a variety of different pricing filters in the services screen. These filters are displayed as checkboxes on the services screen.
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Per 24 hours:
Used for car rentals. If selected, an extra day will be automatically added to the car rental.
Price Per Duration
If selected, the service will be priced for the entire duration. If left blank, the service will be priced on a nightly basis.
Price Per Item
If selected, the service will be priced per item. An example would be a private car transfer. If not selected, the service will be priced per person.
1st Night Rate
If selected, the first night cost will be applied to the entire duration of the service.
Divisible
Typically buses and guides are divisible with the loaded costs being for the bus or guide. This cost must be divided by the number of passengers to get the cost per person. If a service is marked as divisible, it must also be marked as price per room.
Duration filters
Users can control the duration of the services. This ranges from setting an overall duration (such as a service that lasts for three days) to the minimum duration (such as three nights).
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Alternatively, users have the option of setting the maximum duration. If the maximum duration is set to three and users attempt to book that service for five nights, the reservation system will advise the service is not bookable.
Operation Days (Op. Days)
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Setting the operation days on a service allows users to control the days of the week the service is offered. For example, a service may only be available Monday—Fridays. If this is the case, users can either select the days of the week from the drop down list, or enter a numerical value to signify the days of the week.
Maximum Child Age (Max Child Age)
The maximum child age field controls a variety of different outputs in the system such as the maximum child age allowed on a particular service, or whether or not a child is allowed on the service overall.
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0
All children will be treated as adults. Use this option if the child and adult costs/prices are the same.
-1
Use this format if no children are allowed on the service.
-8
Use this format if children under the age entered are not allowed on the service.
8
Enter this numerical value to designate the max child age. Please note that when using this option, users must also load the child age ranges under the “masks” such as C1-8
Contract Thru
The Contract Thru on supplier services is available if the services are offered through a third party.
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Note: There is additional set-up that is required when setting up these services. This ranges from selecting the third party vendor under the Contract Thru field, entering “External” under the block code, and obtaining specific service formats from the third party. Users must have a third party set up as a supplier first. |
Location Code
Used for car rentals only, users can select a location code to designate the drop off location. This requires additional set-up under Supplier Locations in Product.
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How to create a Supplier Service Video
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