| Table of Contents |
|---|
Overview
There are two screens that users will access to report and confirm services: Operations Messages and Operations Confirm Reservations. The Operations messaging screen is designed to allow users to report manifests to their suppliers. Reporting to suppliers is a manual process and should be handled on a daily basis to ensure all suppliers have the appropriate passenger manifest. It is also a vital process to ensure the space on all components, such as tours, transfers and rooms are confirmed. Softrip Operations system plays a pivotal role in managing seamless communication between your organization and the vendors you work with through our messaging system.
Once you communicate your services, Softrip will also help your users keep track of services that have been reported to vendors. This comprehensive tracking mechanism ensures that every service request is accurately recorded, preventing any oversights and ensuring that you do not lose sight of the services that needs to be confirmed.
Below is a high-level workflow between the messages and confirm reservations screen.
Messaging Communication Timing Overview
There are two three ways in which messages are triggered to be reported to the vendors suppliers:
FIT Messages
Tours Messages
Process Single Reservation Messages
Each Communication type has a unique way of setting up to communicate with your Vendors.
FIT Messages
For FIT bookings, the communication timing is set under the supplier service in Product. In supplier services, the "comm timing" or communication timing can be set to either report passenger names, travel dates and room types under the following parameters:
...
| Info |
|---|
For more information on the communication timing, review the services article. |
| Info |
|---|
Note: These are Products without any Tour ID affiliation. This communication is for FIT Packages, and FIT List Products. |
Tour Messages
For Tour Products (set departures) and groupsCustom Groups, the communication timing is added under a "product eventProduct Events." Product events are designed to Events are designed to provide users with the ability to set the communication timing based on the contract for that particular product or group. Multiple product Multiple product events can be created for different service types. Similar to the communication timing available in the supplier services, users can select from the following options to set the communication timing:
...
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Scenario There is a wedding group that is traveling to Hotel X in 15 months. The tour operator and the hotel draft a contract. In that contract, the hotel advises that all rooms need to be reported within 60 days prior to the departure date. Users can set-up two product events to send a preliminary manifest the hotel 75 days prior to the departure date and then a final rooming list 60 days prior to the departure date. |
| Info |
|---|
Note: Allocating the communication timing to either services, products or groups is a necessary step in order to run messages (communication to your vendors) under the Operation Messages screen. |
Message types
There are five different message types users can choose. To ensure the correct manifests are being reported to the hotel, users must select the appropriate message type before proceeding:
...