How does Softrip integrate with your Mail Server

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Softrip utilizes uses a single authentication account to handle manage email communications through your mail server. To ensure proper seamless functionality, the following requirements and configurations must be met:configuration must be implemented:

Each internal user email account must be configured to allow the Softrip authentication account to "send as" that user.

Example:
If your internal user email account is user@company.com and the Softrip authentication account is info@company.com, you must grant info@company.com the necessary permissions to send emails on behalf of user@company.com.

This setup ensures that Softrip can manage email communications efficiently while maintaining proper sender representation.

Mail Server Configuration Requirements

1. Authentication Account Permissions

   • The authentication account must have permission to "send as" any internal email account to any email account, including those on external domains. ex: Info@company.com

2. Supported Protocols and Ports

   • Softrip supports any TCP port and mail server address.

   • SSL/TLS over SMTP is fully supported for secure email communication.

3. Email Sending Scope

   • This configuration will not allow Softrip to send as any user to any recipient.

   • Instead, it will allow the Softrip authentication account to send emails on behalf of internal users to any recipient.

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