| Info |
|---|
PLEASE NOTE THAT SOFTRIP PAYMENTS IS A ONE-WAY INTEGRATION. ANY TRANSACTIONS INITIATED IN THE SOFTRIP PLATFORM WILL BE AUTOMATICALLY REFLECTED IN THE BACK-END SOFTRIP PAYMENTS PORTAL. ANY TRANSACTIONS INITIATED IN THE BACK-END PAYMENTS PORTAL WILL NEED TO BE MANUALLY ADJUSTED WITHIN THE SOFTRIP PLATFORM. |
The Dispute Details page contains information about an individual dispute initiated by a customer, including transaction details and customer details, as well as links to actions that allow you to respond to the dispute.
Navigate to the Dispute Details page by following the steps below:
Step 1: Click Disputes in the Payments category of the left hand navigation panel.
Step 2: Locate the specific Dispute in the Disputes page table, and click any information in the table row to open the Dispute Details page.
...
Dispute Panel Action Button Name | Description |
|---|---|
Transaction Details | Access the transaction associated with the dispute by clicking the DOOR icon for the transaction ID, located at the top of the information panel, to open the Transaction Transasction Details page. |
Copy Transaction | Copy the transaction information by clicking COPY TRANSACTION to open a lightbox that allows you to save a copy of the disputed transaction. |
Receipt | Generate a receipt for the transaction by clicking RECEIPT to open the Transaction ReceiptReceipt page. |
Respond | Initiate a response to the dispute by clicking RESPOND to open a lightbox in the page. |
Accept Liability | Close the dispute in favor of the cardholder by following the steps below:
|
Mark as Unread | Leave the dispute as unread in your notifications by clicking MARK AS UNREAD. |
...
Related Transactions Tab Actions
Access the Transaction Details page for a specific transaction by clicking on any information in the table.
...