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The Confirm Reservations screen allows users to analyze view services that are pending to be confirmed confirmation and
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update the those services with corresponding confirmation information and documents. Users will typically access this screen once they receive a response from the supplier after the services were reported through the Operation Messages screen. This screen can be accessed in the Operations menu by hovering over the communications submenu.
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Scenario 1 Mr. Softrip works at tour operator X and has provided a rooming list to Supplier A by sending a manifest through the Operations Messaging screen. Supplier A has responded back to Mr. Softrip advising that they have received teh the rooming list and all services are confirmed. Mr. Softrip wants to show that services are confirmed in reservations, so he accesses his reservation list in the Confirm Reservations screen and marks all the services as confirmed. |
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There are a variety of different options available when accessing the data prior to users taking the action on the bookings/services. The below details the options available for users and outlines the potential use cases for the search criteria.
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Note: Users can customize the information that they want to access on the passenger manifest. When conducting a general search, the generic results will display, however, users can add additional columns and save the custom search for future use. See the passenger manifest article for more details. View the Passenger Manifest article for more information. |
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Example Operator X is assigned market code US-EA, which means that they are responsible for all reservations that are created under that market code. Operator X wants to pull a list of all services that were marked as reported to cross check with their responses to confirm if there are reservations that need to be reported again. Operator X can use both the market code and "supplier reported" field to obtain the accurate results. |
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Example Operator X knows that the Softrip hotel Grandview Hotel isn't known for their following follow up skills. Operator X wants to view all reservations that are departing within the next two months so that they can mark those services to be reported again. Doing this will give the operator the opportunity to send the manifest to the supplier again. This can be accomplished by using both the supplier and the service date range filters. |
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Users can search by the product code by entering text in the search field and selecting from the options in the drop down menu. Multiple product codes can be accessed by using a comma delimited search.
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Search for all services that are in a certain block code. This is helpful if a user wants to view all services that were marked as confirmed with a certain block code.
For more information on block codes, view the Inventory article.
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Users can conduct a general search by the supplier reported field. This will allow users to search for services that have either been reported to the supplier, confirmed, unreported, or declined. Selected Selecting "custom" under the supplier reported field will return all services regardless of the reported status.
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Users can conduct a search by the service ID. Either the full service ID name can be entered into the service ID field, or, useres users can take advantage of the wildcard search.
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Example Users may want to check the status of all standard room categories that under a specific supplier. Users can select the supplier from the supplier field and then enter *STD* in the service ID field. If the standard room categories were labeled with STD in product, then all standard room categories within that supplier will return. |
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Users can view additional search options by expanding their search. The search options available under the "advanced options" are check boxes and are not open fields unilke unlike the options listed above.
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Exclude All Deleted Items
Exclude Use the “exclude all deleted services from the search results. Use this services” checkbox when you only want to return active services.
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Once users initiate the search, the results will appear in the middle of the screen. Once users select any of the line items from the results or selects multiple line items from teh the results, a list of functions will automatically appear at the bottom of the screen. These functions include the following:
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Save: Selecting save will save the email and confirm the space.
Cancel: Selecting cancel will confirm the space but will allow users to bypass the need to save the email correspondence. This is typcally typically used when services are confirmed over the phone or through a third party where there is no email correspondence available.
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Receive Email
Process Air Tickets
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Mark As Reported
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Mark As Unreported
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Mark As Rereported
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Follow-up
Users will typically mark a service as follow-up if they notice that a service has been reported to a supplier (status M1, M2, etc) and they have not yet received a confirmation from the supplier.
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