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1. Authentication Account Permissions

   • The authentication account must have permission to "send as" any internal email account to any email account, including those on external domains. ex: Info@company.com

2. Supported Protocols and Ports

   • Softrip supports any TCP port and mail server address.

   • SSL/TLS over SMTP (STARTTLS) is fully supported for secure email communication.

3. Email Sending Scope

   • This configuration will not allow Softrip to send as any user to any recipient.

   • Instead, it will allow the Softrip authentication account to send emails on behalf of internal users to any recipient.

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1. Access User Accounts

   • Log in to your Office 365 Admin Center.

   • Navigate to the Exchange Admin Center (EAC) by selecting Admin > Exchange.

   • 

2. Assign Send-As Permissions

   • For each internal user account (e.g., user@company.com):

     1. Go to User@company.com.

     2. Delegation → Edit under the Send as section.

     3. 

     4. Add the global authentication account (e.g., info@company.com) as a delegate for the user account.

        

     5. Save changes.

        

3. Repeat for All Users

   • Repeat the steps above for each internal user email account that requires Softrip integration.

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Testing

1. Wait 30 minutes for the above changes to take effect

2. Use the Softrip mail tester here (right-click, Save As):
   https://download.softrip.com/download/stn/MailTester.zip

3. Fill in the current mail server settings (authentication account, server, port, etc.)

4. Send yourself a test message

5. Review the result (success or failure) with your mail server administrator to find the root cause of the issue.

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Notes

• Ensure all email accounts are correctly configured to avoid disruptions in email communication.

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