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Once you communicate your services, Softrip will also help your users keep track of services that have been reported to vendors. This comprehensive tracking mechanism ensures that every service request is accurately recorded, preventing any oversights and ensuring that you do not lose sight of the services that needs need to be confirmed.

Below is a high-level workflow between the Messages and Confirm Reservations screen.

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How to Process FIT Messages Video

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Editing the body of the email within Softrip is limited as the content of the communication comes from the Reservations itself. However, there are functions built into the messaging system that would allow you to take a set of specific actions.

How can I add Passenger Info into the Communication?

Passenger information, such as Passport Number, Birthdate, Gender, etc, can be added into the Supplier Message Email Body to the using a Booking Rule.

• Rule Area: PAXMSGDISPLAY

  • Rule Type: Display

  • Rule Text: A comma separated list of the Pax Placeholders

    • LastName,FirstName should be added to this entry as they will not appear if not included.

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The Passenger Information Placeholders can be found below

• Address1

• Address2

• Age

• Birthdate

• BirthPlace

• CareOf

• City

• Comment

• ContactPrefValue

• Country

• Email

• EmergencyContact

• EmergencyPhone

• Fax

• FFNumber

• FirstName

• FullEmergencyContactInfo

• Gender

• GenReq

• GetFullAddress

• HotelReq

• HouseHoldName

• LastName

• MobilePhone

• Nationality

• NationalityDesc

• PassportAuthority

• PassportExpiration

• PassportIssueDate

• PassportNumber

• Phone

• State

• Status

• Title

• Zip

Once added to the PAXMSGDISPLAY Booking Rule the Passenger Information will appear within the message. Information will only appear for the Passenger if that information has been first added to their Contact record.

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How can I add a comment on the Communication for a specific Reservation?

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