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Note: These are Products without any Tour ID affiliation. This communication is for FIT Packages, and FIT List Products. |
Tour Messages
For Tour Products (set departures) and Custom Groups, the communication timing is added under a "Product Events." Product Events are designed to provide users with the ability to set the communication timing based on the contract for that particular product or group. Multiple product events can be created for different service types. Similar to the communication timing available in the supplier services, users can select from the following options to set the communication timing:
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Note: Once a service is marked as "reported" users will be able to verify this in reservations. This can be verified either in the cart or under the "edit item" option. If users see "M1" either in the cart or under the edit item option, the service has been reported once. If users see "M2," etc, then the service has been reported twice. The second value will increase with the number of times that the service has been reported. |
Supplier Message Defaults
Within the Security → System Settings → Operation Settings → Supplier Messages menu users will have the ability to set Header and Footer presets that will automatically appear within their Supplier Messages to their vendors.
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There are Header and Footer options for
General Supplier Messages (FIT, Single Res):
Supplier Messages that are built from Product Events (Group Messages)
Tour Request Messages
When a user enters in the Header and Footer message from these menus the system will pull that information into the Header and Footer within the Supplier Message
Users have the ability to overwrite those default messages if they choose by manually clicking into those Header and Footer windows within the Message itself and changing the text.
Users will also have the ability to overwrite those default messages if they are using Product Events for a Tour or Group.
Within Product Events users have the ability to create a Custom Header and Footer for that Supplier Message. Any Header or Footer that is entered here will overwrite the existing Default message.
The Supplier Message for this Tour will now show the custom Product Event Header and Footer messages
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