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Note: Users should ensure that their invoice is set-up to their liking and all relevant rule text is added under the appropriate booking rules.
See the Booking Rules- Invoices and Documents article for more information.
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Note: Users should ensure that their document is set-up to their liking and all rule text is added under the appropriate booking rules.
See the Booking Rules- Invoices and Documents article for more information.
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Task: Create the Booking Rules associated to the queue Who is reponsibleresponsible? Softrip Action: Once the Customer submits the parameters for the queue, Softrip will inject those parameters into a booking rule. These parameters or “booking rules” will be associated to the queue. The types of parameters that can be set are the following:
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Task: Identify who will receive the email notification sent from the queue Who is reponsibleresponsible? Business Action: In the res queue management screen, there is an area that allows users to identify where the email will be delivered. Example: Any lead passenger should receive the documents sent directly to their email address. For more information, review the correspondence settings paragraphs below. Note: Because queues are designed to send email notifications, reminders, documents, and invoices to either passengers or travel agents, it is important to obtain an email address at all times. |
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Within each queue tab, there are different fields that users can customize and manage on their own without the aide of Softrip.
Queue Settings:
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The queue settings tab is the area where users can label the queue, add additional descriptions, and set the correspondence types.
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The events and actions section of the queue displays the booking rules that are associated to the queue. Users can view the booking rules in the Product system by selecting the "view/edit" button. By doing this, the booking rules screen in Product will open in another tab.
Review the Queue Rules section of the article for more information.
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This checkbox is only used if there are multiple rooms that exist under one booking number and users would like each room within that booking to have their own set of documents. Additional set-up is required from Softrip.
Correspondence Settings
The correspondence settings allows users to choose who the queue will be sent to by setting the correspondence types. There are eight (8) different options that users can choose from under the correspondence settings. Each option selected will send to the email address that is associated to that particular contact, whether it be the travel agent, lead passengers, or all travelers. Users also have the option to CC additional individuals.
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Correspondence type Set on Reservation
The queue will be sent to the email address of the correspondent that is selected on the reservation. Users will have the option to choose from either the customer, contact, or lead passenger, although the default is "contact."
For more information, view the "correspondence type on a reservation" paragraph.
Each Passenger with an Email Address
If there are multiple passengers on a reservation, then each passenger that is on the reservation and also has an email address will receive an email when a queue is processed.
Lead Passenger
Selecting a lead passenger on a specific queue will always send an email to the lead passenger on the reservation.
Main Contact on Reservation
If main contact is selected, then the main contact on the reservation will receive an email from the queue.
The main contact can either be a travel agent or it can be the same as the lead passenger on the booking.
IATA/Customer on Reservation
If there is an email address associated to the customer, and the reservation is booked under a customer, then the queue email will be sent to the customer's email address.
Created by User ID (If Internal User)
Designed mainly to be used for internal queues, the email will be delivered to the email address associated to the internal user that created the reservation.
Main Contact and Lead Passenger
If the main contact on a reservation is different than the lead passenger, then the queue will send to both the main contact and the lead passenger.
Each Passenger (Send to an internal Email Address)
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In the below example, the correspondence type was updated to display "customer." The email address associated to the customer (the travel agency) is rfeidler@softrip.com. Now, all emails sent from the queue on this particular booking will be sent to rfeidler@softrip.com
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Customizing the body of the email:
There are multiple opportunities for users to customize the body of the email that is sent to the correspondence selected on the queue. These options include entering freeform text, adding placeholders, and customizing the formatting. These customizations will display on the email that is sent from the queue.
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