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Mail Server Requirements for Softrip Integration

Softrip utilizes a single authentication account to handle email communications through your mail server. To ensure proper functionality, the following requirements and configurations must be met:

Mail Server Configuration Requirements

  1. Authentication Account Permissions

    • The authentication account must have permission to "send as" any internal email account to any email account, including those on external domains.

  2. Supported Protocols and Ports

    • Softrip supports any TCP port and mail server address.

    • SSL/TLS over SMTP is fully supported for secure email communication.

  3. Email Sending Scope

    • This configuration will not allow Softrip to send as any user to any recipient.

    • Instead, it will allow the Softrip authentication account to send emails on behalf of internal users to any recipient.

Office 365 Setup for Softrip

If your organization uses Office 365, follow these steps to configure user email accounts for Softrip:

Step 1: Select an Authentication Account

  • Create a global email address or designate an existing email address as the Softrip authentication account.

    • Example: info@company.com.

Step 2: Configure User Permissions

  1. Access User Accounts

    • Log in to your Office 365 Admin Center.

    • Navigate to the Exchange Admin Center (EAC) by selecting Admin > Exchange.

    • image-20250117-192908.png

  2. Assign Send-As Permissions

    • For each internal user account (e.g., user@company.com):

      1. Go to User@company.com.

      2. Delegation → Edit under the Send as section.

      3. image-20250117-191025.png

      4. Add the global authentication account (e.g., info@company.com) as a delegate for the user account.

        image-20250117-191410.png

      5. Save changes.

        image-20250117-191754.png

  3. Repeat for All Users

    • Repeat the steps above for each internal user email account that requires Softrip integration.

Testing

  1. Use the Softrip mail tester here (right-click, Save As):
    https://download.softrip.com/download/stn/MailTester.zip

  2. Fill in the current mail server settings (authentication account, server, port, etc.)

  3. Send yourself a test message

  4. Review the result (success or failure) with your mail server administrator to find the root cause of the issue.

Notes

  • Ensure all email accounts are correctly configured to avoid disruptions in email communication.

By following these steps, you enable Softrip to securely and efficiently manage email communication using a single authentication account.

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