Balance Details
- Betsy Harbison
PLEASE NOTE THAT SOFTRIP PAYMENTS IS A ONE-WAY INTEGRATION. ANY TRANSACTIONS INITIATED IN THE SOFTRIP PLATFORM WILL BE AUTOMATICALLY REFLECTED IN THE BACK-END SOFTRIP PAYMENTS PORTAL. ANY TRANSACTIONS INITIATED IN THE BACK-END PAYMENTS PORTAL WILL NEED TO BE MANUALLY ADJUSTED WITHIN THE SOFTRIP PLATFORM.
The Balance Details page contains information about your total account balance, as well as a list of account balance entries contributing to the total balance.
To navigate to the Balance Details page, follow these steps:
Step 1: Navigate to the Dashboard page in the Merchant Portal.
Step 2: Click BALANCE DETAILS in the upper right-hand corner of the Dashboard page.
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Partial view of the Balance Details page, showing the Balance Details Information Banner and the Balance Entries Table.
Balance Details Information Banner
The Balance Details information banner contains an overview of your account balance, including the Total, Reserved, Pending, and Account Balance. The Balance Details information banner is located at the top of the Balance Details page. Click the REFRESH icon, located at the top right-hand corner of the panel, to view your most recent balance details.
Balance Entries Table
The Balance Entries table contains a list of all balance entries associated with your account balance. Individual entries are listed by row. The default view includes the following information:
Balance Entries Table Column Name | Description |
|---|---|
ID | The entry ID number. |
Date | The date and time that the entry was created. |
Event | The type of transaction event associated with the balance entry. |
Total | The total dollar amount of the transaction associated with the balance entry. |
Balance Entries Table Actions
The Balance Entry table supports the following actions:
View additional information about any entry by clicking on any row in the Balance Entry table.
Access additional details about a specific entry by clicking any information in the table row to view the Entry Details page for that item.
Customize Your Balance Entries Table
You can customize your view using the options found at the top of the table.
Filter the Table by Processed, Pending, or Statement
View a single category of transaction by choosing one of the three buttons in the top left-hand corner of the table: PROCESSED, PENDING, or STATEMENT. The table will repopulate to show only transactions of the category selected.